Privacy Policy

1. Data Controller

The data controller under the GDPR is: ASCEND GmbH, Kaiserstraße 5, 40479 Düsseldorf, Germany. Email: info@veloload.com

2. Data Collection on this Website

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are browser type, operating system, referrer URL, hostname, and time. These data are not merged with other data sources.

Contact Forms / Waitlist

If you join our waitlist or contact us via a form, your details including the contact data provided (Name, Email, Company, Role, Phone) will be stored by us for the purpose of processing the request. We do not pass on this data without your consent.

3. Third-Party Services & Hosting

We use external service providers for hosting our website and databases (e.g., Supabase), which are located in data centers within the EU. Data Processing Agreements (DPA) have been concluded with these providers to guarantee the protection of your data according to GDPR standards.

4. Your Rights

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have a right to request the correction, blocking, or deletion of this data. Furthermore, you have the right to file a complaint with the competent supervisory authority.

5. Analytics & Error Monitoring

This website uses Umami, a privacy-friendly analytics tool that we host on our own servers in the EU, to measure aggregate usage: pages visited, referral sources, browser type, and approximate location (city level). Umami sets no cookies and builds no personal profiles. We additionally collect anonymous technical error reports on our own infrastructure to keep the site reliable. None of this data is shared with third parties or used for advertising.